Returns & Cancellations:


1. Returns due to Courier Damage:

PLEASE NOTE: It is your responsibility as the buyer to check the condition of the goods upon delivery before signing for them. 

All goods must be signed for by an adult aged 18 years or over on delivery.

The courier is obliged to wait whilst the goods are inspected. If the courier will not wait, please accept and sign as "UNCHECKED" OR "DAMAGED". If the packaging appears damaged please state this on the delivery documentation. This will help us to make a claim on your behalf from the courier should the item / items require replacing. If you sign the courier’s paperwork to say it has been received in good condition any insurance claims for damage in transit will be void. 

In the unlikely event that your products arrive damaged we would firstly like to apologise for any inconvenience caused. Following you signing for the goods and unchecked or damaged you must notify Valve Kings within 48 hours of delivery to avoid additional charges. This is clearly stated on the label supplied with every product.


In the first instance you should contact us via email (info@valvekings.com) OR telephone (01745 341685) within the 48 hour period to notify us of your delivery issue. We will then need to see photographic evidence of both the damage to the product and any corresponding damage to the packaging (we appreciate that this may not always directly correspond) This will allow us to start the process with the couriers to arrange a replacement to be sent and collection of the damaged item to happen at the same time.

Please email photographs and any supporting documentation or information to info@valvekings.com

NOTE: If photographs are unable to be provided you will have to arrange for the damaged item to be returned to our warehouse for inspection. You must then give Valve Kings the opportunity to inspect the goods within a reasonable time following return.

If these provisions are not complied with, the goods will conclusively be presumed to be free from defect or damage and you shall be deemed to have accepted the goods in perfect condition.


2. Returns due to Product Fault (Within Guarantee):

In the unlikely event that your product is received faulty or has developed a fault, we would firstly like to apologise for any inconvenience this may have caused. In the first instance you must email us full details of your order and the nature of the fault, together with photographic evidence (if visible) and your contact details. The product must then be returned to Valve Kings by the customer and on receipt and confirmation of the fault by our technical director we will issue a free of charge replacement and delivery OR if no replacement is required a full refund will be issued. Refunds will be issued via your original payment method.

PLEASE NOTE: Our product guarantee specifically only covers the replacement of the physical product and the carriage cost to deliver the replacement. Under no circumstances do we cover tradesmans fees for any additional work. 

If the original notification of the product fault falls outside of the product guarantee then no replacement or refund will be available. The product guarantee starts from the date of purchase.


3. Returns due to Cancellation of Order (Change of Mind)

Under the Consumer Rights Act 2015 you have a right to cancel your order for any item purchased through this sales platform within 14 days of receiving your goods. This entitles you to a full refund excluding the cost of delivery Valve Kings have incurred to originally send your order. The refund will be issued providing you take reasonable care of the goods whilst they are in your possession and return the goods (unopened, unused and unfitted) and are in perfect condition for resale (This includes the packaging).

If you would like to return the goods you have received you need to notify us within the 14 days from the date you received the goods either via email (info@valvekings.com) OR telephone (01745 341685). Under the consumer rights act you then have a further 14 days to arrange this return and the goods to be received back at Valve Kings at the address below:

FAO: Returns
Valve Kings
Unit 3
Parc Caer Seion
Conwy
LL32 8FA

When organising the return goods for cancellation, if this cannot be done in person then please consider the courier which you use and the insurance that you choose to take out against the return delivery. If the goods arrive back at Valve Kings damaged or missing parts the delivery will be refused by our warehouse and the product/s will be returned back to yourself. You will then have to start a claim with your chosen courier.

Once the goods are returned back to Valve Kings and they have been signed of as OK for resale this can be passed over for a refund. We have 30 days to reimburse your funds but in most cases we can refund within 48/72 hours pack through your chosen payment method. 

Exceptions of the right to cancel your order relate to products that have been custom made. By purchasing any of the products listed below you agree to the separate terms and conditions in place for these products. 


4. Notification of Missing Parts:

If any products or specific parts within your product are missing, we must be notified within 14 days of receipt of the order. PLEASE NOTE: Notification of missing parts over 14 days from the date you signed for the products will not be accepted.


nuie Returns & Cancellations


Change Of Mind

If you wish to return any nuie goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you contact us via telephone or email (01745341685 / info@valvekings.com), we will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Hudson Reed Returns & Cancellations


Change Of Mind

If you wish to return any hudson reed goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you contact us via telephone or email (01745341685 / info@valvekings.com), we will liaise on your behalf with the manufacturer to ensure that your issue is resolved.