Wanting to return your Order?

We are sorry to hear you would like to return your Valve Kings Order. We will need some further information from you to proceed with your chosen return request:

Return Reason

Please select your reason for return and read the appropriate Terms & Conditions

Order Reference

We need this to find your order on our system, these can be found on the order history page in your account, on your email order confirmation or your paper invoice copy.

Phone Number

We won't pass on your number to anyone, we simply need this should we need to contact your regarding your return.

Email

We won't pass this on to anyone either, we need this to acknowledge your return confirmation, request any further information required and process the return.

Additional Information

Please provide all relevant information in relation to your return. The more details that can be provided the more efficient and quickly this can be dealt with.

Once all the required fields are complete, simply hit the "request return" button and this will be processed by our returns team.

NOTE: Please read our returns policy for your chosen return by clicking below.

Return T&C's

Returns & Cancellations:


1. Returns due to Courier Damage:

PLEASE NOTE: It is your responsibility as the buyer to check the condition of the goods upon delivery before signing for them.All goods must be signed for by an adult aged 18 years or over on delivery.

The courier is obliged to wait whilst the goods are inspected. If the courier will not wait, please accept and sign as "UNCHECKED" OR "DAMAGED". If you sign the courier’s paperwork to say it has been received in good condition any insurance claims for damage in transit maybe void.

In the unlikely event that your product(s) arrive damaged we would firstly like to apologise for any inconvenience caused. Following you signing for the goods as "UNCHECKED" OR "DAMAGED" and you are within the 14 days from receipt of your order then please complete the online Return Request.

If these provisions are not complied with, the goods will conclusively be presumed to be free from defect or damage and you shall be deemed to have accepted the goods in perfect condition.

On receipt of the return request being completed, Valve Kings will then contact via email requesting supporting images/videos evidence relating to the reported damage and the procedure to have the product collected for return to Valve Kings.

On receipt of the item being returned to Valve Kings we will action a replacement OR refund as originally requested.


2. Returns due to Product Fault (Within Guarantee):

In the unlikely event that your product is received faulty or has developed a fault, we would firstly like to apologise for any inconvenience this may have caused. In the first instance, please complete the online Return Request. Please fill out all the information requiredwith as much detail as possible and select if a replacement or refund is preferred.

On receipt of the return request being completed, Valve Kings will then contact via email requesting supporting images/videos evidence relating to the reported fault. If the fault and product are not clearly visible from the evidence provided then we may require the items returned for further inspection in person.

On confirmation of the fault being passed by returns, we will then arrange a free of charge replacement OR a full refund to be issued depending on your chosen return request option. Refunds will be issued via your original payment method. We have 30 days to reimburse your funds but in most cases we can refund within 48/72 hours pack through your chosen payment method.

PLEASE NOTE: Our product guarantee only covers the replacement of the physical product. Under no circumstances do we cover tradeperson fees in relation to any installation work. We are a supply only company and do not offer a supply and install service.

If the original notification of the product fault falls outside of the product guarantee then no replacement or refund will be available. The product guarantee starts from the date of purchase.


3. Returns due to Cancellation of Order (Change of Mind)

If you would like to return the goods you have received you need to notify us within the 14 days from the date you received the goods and complete the online Return Request. Under the consumer rights act you then have a further 14 days to arrange this return and the goods to be received back at Valve Kings at the address below:

FAO: Returns
Valve Kings (Conwy) Ltd
Unit 3
Parc Caer Seion
Conwy
LL32 8FA

When organising the return goods for cancellation, if this cannot be done in person then please consider the courier which you use and the insurance that you choose to take out against the return delivery. If the goods arrive back at Valve Kings damaged or missing parts the delivery will be refused by our warehouse and the product/s will be returned back to yourself. You will then have to start a claim with your chosen courier.

Once the goods are returned back to Valve Kings and they have been signed of as OK for resale this can be passed over for a refund. We have 30 days to reimburse your funds but in most cases we can refund within 48/72 hours pack through your chosen payment method.

Exceptions of the right to cancel your order relate to products that have been custom made. By purchasing any of the products listed below you agree to the separate terms and conditions in place for these products.


4. Notification of Missing Parts:

If any products or specific parts within your product are missing, we must be notified within 14 days of receipt of the order. PLEASE NOTE: Notification of missing parts over 14 days from the date you signed for the products will not be accepted.


Nuie Returns & Cancellations


Change Of Mind

If you wish to return any nuie goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Hudson Reed Returns & Cancellations


Change Of Mind

If you wish to return any hudson reed goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Atlanta Bathrooms Returns & Cancellations


Change Of Mind

If you wish to return any Atlanta Bathrooms goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Aeon & Ultraheat Returns & Cancellations


Change Of Mind

If you wish to return any Aeon & Ultraheat goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Kudox Returns & Cancellations


Change Of Mind

If you wish to return any Kudox goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Carisa Returns & Cancellations


Change Of Mind

If you wish to return any Carisa goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Supplies 4 Heat Returns & Cancellations


Change Of Mind

If you wish to return any Supplies 4 Heat goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 25% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.

Paladin Radiators Returns & Cancellations


Change Of Mind

If you wish to return any Paladin Radiators goods, you must first contact us so that a returns number can be generated. Sending any goods back without a returns number will lead to delays in your refund.
For up to 14 days after delivery, you are entitled to return any items and receive a refund subject to a 50% restocking fee.


Item Received Damaged

In the unlikely event that your order is damaged in transit or items are missing, we must be contacted within 72 hours for any claim to be validated. Photo's will be required.


Faulty Item

In the rare event your item is faulty or defective we ask that in the first instance you fill out the returns form above with the issue you are having. We will liaise on your behalf with the manufacturer to ensure that your issue is resolved.